A frame you keep.
The Hiisi can be serviced, upgraded and adapted as your riding changes. Here's how we support it.
Warranty
Every Hiisi frame carries a five-year frame warranty for the first owner, worldwide. Third-party components follow their manufacturers' warranties. Your statutory consumer rights still apply.
Every Hiisi is built to order, so bikes and framesets are non-returnable once production begins. EU rules exclude made-to-order goods from the 14-day right of withdrawal. Spare parts and accessories from the shop carry the standard 14-day EU return.
Warranty and delivery terms
Delivery terms
How a bespoke order works: spec approval, the 50% invoice, and the balance at shipping.
Your riding changes. Your bike follows.
Swap the shock to change rear travel. Adjust the fork internals and geometry hardware to suit the new setup. If your riding changes, we can change the bike without replacing the frame.
Parts and questions about an earlier model.
Own a Voima, Vikkelä, Stamina, Machine or Evolink? Check the model compatibility on each spare part before ordering.
If you need help identifying a part, contact us with the bike model and a photo. The Hiisi warranty linked above applies to the Hiisi. For a question about an earlier bike, include its details in your message.
Support from the people who build it.
For service, replacement parts or a change in setup, contact us directly.
Routine maintenance
Any qualified bike mechanic can handle normal service work. We provide the frame-specific information they need.
Frame work
For frame-specific inspection or repair, contact us directly. We handle it from Finland. Every linkage part is replaceable with standard tools.
Replacement parts
Contact us for linkage hardware, bearings and axle components.
Setup changes
If you want to change travel or geometry hardware, talk to us and we'll work out what the frame needs.
