A frame you keep.
A Hiisi is built to be serviced, upgraded and ridden for years, not replaced. Here's how we stand behind it.
Warranty, service, spare parts.
Warranty
The EU statutory two-year warranty applies to every bike, covering manufacturing defects and material failure. Bespoke build terms are provided with your order. Normal wear, crash damage and third-party modifications are excluded.
Service
Contact us directly at [email protected]. Routine maintenance can be done by any qualified bike mechanic. Frame-specific work we handle from Finland. Every linkage part is replaceable with standard tools.
Spare parts
Every proprietary part is available directly from us: linkage hardware, bearings, axle components. We don't discontinue parts for current-generation frames.
Every Hiisi is built to order, so bikes and framesets are non-returnable once production begins. EU rules exclude made-to-order goods from the 14-day right of withdrawal. Spare parts and accessories from the shop carry the standard 14-day EU return.
The full terms, if you want them.
Everything above is written down. These are the documents your order runs on.
Warranty
What the warranty covers for a Hiisi and for spare parts, and how a claim works.
Delivery terms
How a bespoke order works: spec approval, the 50% invoice, and the balance at shipping.
Your riding changes. Your bike follows.
Swap the shock to change rear travel. Adjust fork internals to shift the front. Fine-tune geometry through mount hardware, or ask us for a custom modification. You don't outgrow this bike. You evolve with it.
Every owner joins the community.
Buying a Hiisi starts a relationship with the people who build it. Shared standards, and a direct line to us.
Priority access
First allocation on new models and limited releases.
Direct line
Personal contact with the engineering team.
Owner events
Rides, factory visits, and gatherings.
Lifetime support
Your frame evolves with you: upgrades, refinishing, geometry updates.
